Refund policy

30 Days From Date of Delivery

Thank you for shopping with Houston Ridge. We aim to provide a clear and reliable return and refund process. Please review the information below for details on eligibility, timelines, and procedures.

Contact Information

For any return or refund inquiries, please contact us:

Phone: +1 (800) 916-4254
Email: sales@houstonridge.com

Overview of the Policy

  • Return Period: 30 days from date of delivery

  • Exchange Fee: Exchanges may involve a handling and reshipping fee depending on location. This will be confirmed before processing

  • Return Shipping Cost: Customers are responsible for return shipping unless the item is defective, damaged, or incorrect

  • Refund Processing Time: Refunds are processed within 3–7 business days after inspection

  • Refund Method: Refunds are issued to the original payment method used at checkout

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

  • Orders can only be cancelled within 12 hours of placement

  • After this window, orders are processed and cannot be cancelled

  • If the order has already been shipped, cancellation is not possible and a return must be requested after delivery

Return Conditions

  • Return Period: Items must be returned within 30 days of delivery

  • Item Condition: Products must be unused, unworn, and in original packaging with tags attached

  • Proof of Purchase: Required for all returns

  • Exceptions: Personalized items, custom products, and hygiene-related goods are not eligible unless unopened and unused

  • We do not charge restocking fees.

Return Instructions

  1. Contact Support: Email sales@houstonridge.com with your order number, reason for return, and photos if applicable

  2. Return Approval: Our team will review your request and provide return authorization and instructions

  3. Pack Your Item: Ensure all original packaging and labels are included

  4. Ship the Item: Use a trackable shipping method to return your item

Non-Refundable Items

  • Gift cards

  • Final sale items (clearly marked at the time of purchase)

  • Personalized or custom-made products

  • Opened hygiene or personal care items

Refund Policy

  • Approval: You will be notified once your return is received and inspected

  • Processing Time: Approved refunds are issued within 3–7 business days

  • Bank Processing: Your bank or card provider may take an additional 5–10 business days to complete the transaction

  • Confirmation: A confirmation email will be sent once your refund is processed

Refund Method: All refunds are issued to the original payment method used at checkout

Original shipping fees, duties, and taxes (if applicable) are non-refundable.

Exchange Policy

We provide exchanges for items that are defective, damaged, or incorrect.

  • Contact us within 30 days of delivery

  • We will cover return shipping for eligible cases

  • For size or preference changes, please return the item and place a new order

Exceptions and Special Cases

  • Damaged or Defective Items: Contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost

  • Incorrect Items: We will cover return shipping and send the correct item promptly

  • Lost Packages: If your order does not arrive within the estimated timeframe, contact us so we can investigate with the carrier

Processing Times

  • Return Window: Returns must be initiated within 30 days of delivery

  • Inspection Period: Returns are inspected within 1–3 business days after receipt

  • Refund Timeline: Refunds are processed within 3–7 business days after inspection

Return Address

Returns are handled through our designated fulfillment centers. Returns are handled through our designated fulfillment centers. The correct return address will be provided after your return request is approved to ensure proper processing. The appropriate return address will be provided after your return request is approved.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must be unused and in original condition.